Table of Contents
This handbook describes the architecture and the operational steps to install, operate and modify the Sipwise sip:provider PRO.
In various chapters, it describes the system architecture, the installation and upgrade procedures and the initial configuration steps to get your first users online. It then dives into advanced preference configurations such as rewrite rules, call blockings, call forwards, etc.
There is a description of the customer self-care interface, how to configure the billing system and how to provision the system via the provided APIs.
Finally, it describes the internal configuration framework, the network configuration and gives hints about tweaking the system for security and performance.
The sip:provider PRO is a SIP based Open Source Class5 VoIP soft-switch platform providing rich telephony services. It offers a wide range of features to end users (call forwards, voicemail, conferencing, call blocking, click-to-dial, call-lists showing near-realtime accounting information, etc.), which can be configured by them using the customer-self-care web interface. For operators, it offers a fully web-based administrative panel, allowing them to configure users, peerings, billing profiles, etc., as well as viewing real-time statistics of the system. For tight integration into existing infrastructures, it provides a powerful REST API.
The sip:provider PRO comes pre-installed on two servers. Apart from your product specific configuration, there is no initial configuration or installation to be done to get started.
Opposed to other free VoIP software, the sip:provider PRO is not a single application, but a whole software platform, the Sipwise NGCP (Sipwise Next Generation Communication Platform), which is based on Debian GNU/Linux.
Using a highly modular design approach, the NGCP leverages popular open-source software like MySQL, NGINX, Kamailio, SEMS, Asterisk, etc. as its core building blocks. These blocks are glued together using optimized and proven configurations and workflows and are complemented by functionality developed by Sipwise to provide fully-featured and easy to operate VoIP services.
The installed applications are managed by the NGCP Configuration Framework, which makes it possible to change system parameters in a single place, so administrators don’t need to have any knowledge of the dozens of different configuration files of the different packages. This provides a very easy and bullet-proof way of operating, changing and tweaking the otherwise quite complex system.
Once configured, integrated web interfaces are provided for both end users and administrators to use the sip:provider PRO. By using the provided provisioning and billing APIs, it can be integrated tightly into existing OSS/BSS infrastructures to optimize workflows.
The sip:provider PRO is specifically tailored to companies who want to provide fully-featured SIP-based VoIP service without having to go through the steep learning curve of SIP signalling, integrating the different building blocks to make them work together in a reasonable way. The sip:provider PRO is already deployed all around the world by all kinds of VoIP operators, using it as Class5 soft-switch, as Class4 termination platform or even as Session Border Controller with all kinds of access networks, like Cable, DSL, WiFi and Mobile networks.
Depending on your support contract, you are eligible to contact our Support Team by phone either in business hours or around the clock. Business hours refer to the UTC+1 time zone (Europe/Vienna). Please check your support contract to find out the type of support you’ve purchased.
Before calling our Support Team, please also open a ticket in our Ticket System and provide as much detail as you can for us to understand the problems, fix them and investigate the cause. Please provide the number of your newly created ticket when asked by our support personnel on the phone.
You can find phone numbers, Ticket System URL, and account information in your support contract. Please make this information available to the persons in your company maintaining the sip:provider PRO.
Depending on your support contract, you can create either a limited or an unlimited amount of support tickets on our Web-based Ticket System. Please provide as much information as possible when opening a ticket, especially the following:
Our Support Team will ask further questions via the Ticket System along the way of troubleshooting your issue. Please provide the information as soon as possible to solve your issue promptly.